Shipping policy

Shipping Policy

Last updated: October 21, 2026

Thank you for shopping with Vontee. This policy explains how we process and ship your order, and what to expect after you buy.

Order processing
Orders are processed within 1–3 days, including weekends. Once your order has been processed, it is shipped directly from our supplier’s warehouse.

Delivery times
After your order ships, delivery usually takes 2–7 days. In total, most orders arrive within 3–10 days of being placed. Delivery times are estimates, not guarantees, and may be affected by courier delays, customs processing, public holidays, weather or other events outside our control.

Shipping costs
Shipping costs are calculated at checkout based on your order and shipping method. Free shipping may be available on selected orders, as shown at checkout.

Shipping destinations
We currently ship to the Worldwide.

Customs, taxes and duties
Where applicable, VAT and import charges are calculated and collected at checkout, so you won’t have to pay extra on delivery. If any charges are not collected at checkout, they may be due on delivery and are the customer’s responsibility unless otherwise stated.

Order tracking
Once your order ships, you’ll receive an email with your tracking number and link. Tracking information can take a few days to update. If your order contains more than one item, they may arrive in separate packages.

Address accuracy
Please double-check your shipping address at checkout. If you need to correct it, contact us as soon as possible, before your order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed packages
If your order hasn’t arrived within the estimated delivery time, please contact us. If the courier confirms your parcel is lost, we’ll offer a replacement or a full refund.

Damaged items
If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging, as described in our Return and Refund Policy.

Changes and cancellations
You can change or cancel your order until it ships. Once your order is in transit, we can’t make changes. Refunds for cancelled orders are issued to your original payment method within 5–10 business days.

Questions?
Contact us at hello@vonteestore.com.